|
|
Self-catering Standards
Certain minimum standards are required by us for
self-catering accommodation and we will not be able to register
properties which do not meet these standards.
The most important requirement is a high standard
of cleanliness, with
particular emphasis on kitchens and bathrooms. We ask all visitors to
leave the property clean and tidy on departure but you must also make
arrangements to clean and check the property between every letting.
Decor is obviously a matter of personal taste, but we usually find that
simple is best. If your property is freshly decorated, well-maintained
and looks cared for, your guests are far more likely to take great care
of it during their stay. Apart from meeting legislation requirements,
furniture must be of a good standard with no signs of wear and tear.
First impressions are very important and small touches such as fresh
flowers, a fire laid in the grate, or the porch /outside light switched
on for late arrivals, will all create a welcoming atmosphere. If at all
possible, you should meet your visitors and show them round - the
personal touch is always appreciated.
During cold weather, especially if the property has been empty for a
week or more, make sure it is aired and heated before your guests
arrive.
Keep a Visitors Book - satisfied customers will leave pleasant comments
for you to look back on and any constructive criticism will be useful,
especially if you never stay in the house yourself - you may not know
that a particular light switch is faulty, for example! We ask all your
guests to complete a questionnaire after their holiday and will be glad
to pass on their comments whenever appropriate. You should also leave
instructions for any electrical appliances or central heating systems.
Stay in the property yourself for a few days - this will give you an
insight into the standard of comfort you are offering and allow you to
find out first hand if all the equipment works or if any extra items
would be useful. Your guests will expect to find the property clean and
warm on arrival - make them feel welcome and they are more likely to
return and recommend your property to their friends. If you don’t fancy
staying in the property yourself, then it is not suitable for holiday
letting.
Remember that anything you can do to make your guests feel welcome
and comfortable in their "home from home" will encourage them to return
next year and to recommend your property to friends.
Full details of our letting service are available in our Owner
Information Pack – click here to receive a copy . The pack includes a detailed list of the accommodation
requirements and the inventory of necessary equipment.
|
|
